Store Policies
Products
India Arts, LLC offers a wide variety of handcrafted gift items from India.
Site Security
- Orders submitted on our website are transmitted securely via SSL (128-bit encryption).
- Credit cards are not processed automatically online. Your card is charged once we fulfill your order.
Ordering
- Minimum opening order is $150.00 F.O.B. Hayward, California.
- Freight charges will be added to your invoice.
- Orders may be submitted via phone, fax, U.S. Mail, email, or through our online ordering system.
- Customers are welcome to visit our warehouse during regular business hours — no appointment necessary.
Volume Discounts
| Order Level | Tapestries & Curtains | All Other Items |
|---|---|---|
| $1,000 Order | 7.5% off | 10% off |
| $3,000 Order | 10% off | 15% off |
| Multiple Case (3+ cases of one item) | 10% off | 20% off |
- Discounts apply only to items ordered at “List Price”.
- Discounts do not apply to special offers or closeouts.
- Dollar volume and case-lot discounts cannot be combined — you will receive the greater of the two, as applicable.
Terms
Subject to credit approval, we offer the following payment terms:
- Net 30 days from the date of our invoice.
- Sorry, we no longer ship COD.
- Subject to approval, Visa, MasterCard, American Express, or Discover are acceptable payment options.
We reserve the right to assess:
- Interest and handling charges of 1.5% per month on delinquent accounts.
- $15.00 for each check not honored by your bank.
Item Prices & Specifications
- Prices are subject to change without prior notice.
- Sizes, descriptions, colors, and other specifications as listed or pictured are approximate and subject to change without prior notice.
Freight
- Unless otherwise instructed, we ship orders using FedEx Ground Service.
- For customers not located in the 50 States, we will use the most efficient method of transportation unless specified otherwise.
- For FedEx or USPS shipments, freight charges will be prepaid and added to your invoice unless a billing number is provided for the respective carrier.
Customer Service
- When losses involve damaged or missing cartons, please contact the delivery carrier for instructions on filing a claim.
- Retain all packing material until instructed otherwise.
- Problems such as items broken in transit or short shipments should be reported to India Arts within 10 days of receipt of goods.
- Returns of non-defective merchandise are subject to a 15% restocking charge.
- Merchandise returns without our prior approval are not acceptable.
Contact Us
31159 San Benito St.
Hayward, CA 94544
- US & Canada: (800) 352-1717
- Bay Area: (415) 621-1116
- Fax (US): (800) 352-1711
- Fax (International): (415) 621-1634
- Email: support@indiaarts.com
- Website: www.indiaarts.com
Hours
Mon – Fri, 9:30am to 5:00pm PST
Privacy Policy
India Arts, LLC is the sole owner of the information collected. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request (e.g., to ship an order).
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products, or services.
Payment Methods
For added convenience we accept:
